Frequently Asked Questions

We offer a wide variety of pallets including stringer pallets, block pallets, new pallets, used pallets, heat-treated pallets, and custom-built pallets. We have Grade A, B, and C options to fit every budget and need.

We primarily serve the greater San Antonio metropolitan area, with regional delivery available to Austin, Houston, Dallas, Corpus Christi, and throughout South and Central Texas. Extended delivery areas may have additional fees.

San Antonio Pallets has been serving the local community for over 25 years, since 1999. We've built our reputation on quality products and excellent customer service.

Yes! Sustainability is core to our business. We recycle 95% of all materials, repair and reuse pallets whenever possible, and ensure responsible disposal of unusable materials. Zero pallets go to landfill.

No strict minimum for purchases, though delivery may require minimum quantities. For pickup at our facility, you can buy any quantity. For delivery, we typically require at least 20 pallets to ensure efficient logistics.

We welcome visitors and offer facility tours by appointment. Contact us to schedule a tour and see our operations firsthand.

Pallet prices vary based on type, size, and grade. Grade A pallets are $7-$9, Grade B are $5-$7, and Grade C are $3-$5. Custom sizes and specialty pallets are priced based on specifications. Contact us for exact pricing based on your needs and quantity.

Yes! We offer significant discounts for large orders. Volume pricing tiers start at 100+ pallets with increasing discounts at 500, 1000, and 2500+ pallets. Contact us for volume pricing.

We accept cash, checks, all major credit cards (Visa, Mastercard, American Express, Discover), ACH transfers, and offer net-30 terms for qualified business accounts.

Absolutely! All our quotes are free and come with no obligation. We respond to quote requests within 24 hours, often same-day.

Yes, we offer net-30 terms for qualified commercial accounts. Complete a credit application and provide trade references. Approval typically takes 2-3 business days.

No hidden fees. Pricing includes the pallets themselves. Delivery fees are quoted separately based on location and quantity. We believe in transparent, upfront pricing.

Yes! We offer delivery throughout San Antonio and surrounding areas. Same-day delivery is available for urgent orders placed before noon. Delivery is free for orders of 100+ pallets within the metro area.

Yes, we offer pickup services for used pallets you want to sell or recycle. Free pickup is available for quantities of 50+ pallets. We pay competitive prices for quality used pallets.

Standard delivery hours are Monday-Friday 7:00 AM - 6:00 PM and Saturday 8:00 AM - 2:00 PM. Emergency after-hours delivery can be arranged with additional fees.

We offer same-day delivery for in-stock items ordered before noon. Most orders are delivered within 24-48 hours. For large or custom orders, delivery timing depends on availability and production schedule.

Yes! Customer pickup is available during business hours at our facility at 4810 Eisenhauer Rd. No appointment needed for small quantities; larger orders benefit from advance notice.

Yes, we deliver regionally to Austin, Houston, Dallas/Fort Worth, Corpus Christi, and throughout Texas. Long-distance deliveries are scheduled weekly. Contact us for regional delivery pricing.

Grade A pallets are like-new with no repairs needed - perfect for retail displays and export. Grade B pallets are in good condition with minor wear or professional repairs - our most popular choice. Grade C pallets are functional but show significant wear - ideal for one-way shipping or internal use.

Yes! We offer ISPM-15 compliant heat-treated pallets required for international shipping. We're a certified heat treatment facility and can provide all necessary documentation and stamping.

Yes, we manufacture custom pallets to your exact specifications. Any size, any configuration, any load requirements. Our manufacturing team can build pallets from 24x24 up to 72x72 or larger.

The right size depends on your products and storage/shipping requirements. The most common size is 48" x 40" (GMA standard). Our team can help you choose the best size for your needs.

Stringer pallets use 2-3 long boards (stringers) running lengthwise to support the deck - most common and affordable. Block pallets use 9 blocks instead, allowing 4-way forklift entry from all sides - better for automated systems.

Yes, we offer food-grade pallets that meet FDA requirements. These include heat-treated, Grade A pallets with food-safe certifications. Popular for food processing and pharmaceutical applications.

Standard 48x40 pallets typically support 2,500-3,000 lbs dynamic (moving) and 5,000-7,500 lbs static (racked). Heavy-duty options can handle much more. Load capacity varies by pallet type and grade.

Yes! Our skilled technicians repair pallets of all conditions. Repairs include board replacement, stringer repair, nail removal, and complete refurbishment. Repair is often 50% cheaper than buying new.

Absolutely! We buy used pallets in all conditions. We offer competitive prices based on pallet condition and quantity. Free pickup available for 50+ pallets. Get a quote today!

Unrepairable pallets go through our recycling program. The wood is processed into mulch, animal bedding, biomass fuel, or composite materials. Nothing goes to landfill - we recycle 100% of materials.

Yes! We work with businesses to create customized pallet programs including regular delivery schedules, automatic reordering, used pallet pickup, inventory management, and dedicated account support.

Yes, we offer emergency and rush services. We maintain large inventory for urgent needs. After-hours emergency service is available. Additional rush fees may apply.

We primarily sell pallets rather than rent, but we do offer buyback programs for customers who return pallets. This creates a cost-effective exchange system similar to pooling.

We sort incoming pallets by condition. Repairable pallets are refurbished. Unrepairable wood is processed through our industrial grinder into mulch, biomass, or composite materials. Metal is recycled separately.

Recycled pallet wood becomes landscaping mulch, animal bedding, playground material, composite decking, biomass fuel, and particle board. We find valuable uses for every piece of wood.

Yes, we provide recycling certificates and documentation for businesses that need to track their environmental compliance and waste diversion metrics.

Each reused pallet saves approximately 3.5 board feet of lumber and 6.4 kWh of energy. Using reconditioned pallets reduces deforestation, carbon emissions, and landfill waste.

Commercial account benefits include: net-30 payment terms, volume discounts, dedicated account manager, priority delivery scheduling, automatic reordering, and customized reporting.

Contact us to discuss your needs. We'll gather information about your pallet usage, set up credit terms if desired, and assign a dedicated account manager. Setup typically takes 2-3 business days.

Commercial accounts work best for businesses purchasing 100+ pallets monthly. However, we can accommodate smaller regular purchasers with customized programs.

We're competitive on pricing and quality. Bring us a competitor quote and we'll do our best to match or beat it while maintaining our quality standards.