Terms of Service
Terms and conditions for using our services
Last updated: November 2024
1. Acceptance of Terms
By accessing and using the San Antonio Pallets website and services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Services
San Antonio Pallets provides pallet sales, purchasing, repair, recycling, and transportation services. All services are subject to availability and may be modified at any time.
3. Quotes and Pricing
Quotes provided are estimates based on information provided and are subject to change upon final inspection. Prices may vary based on market conditions, quantity, and quality of pallets. All quotes are valid for 7 days unless otherwise specified.
4. Payment Terms
Payment is due upon delivery unless credit terms have been established. We accept cash, check, and major credit cards. Net-30 terms are available for qualified business accounts upon credit approval.
5. Delivery
Delivery dates are estimates and not guaranteed. San Antonio Pallets is not responsible for delays caused by circumstances beyond our control. Customer is responsible for providing safe and accessible delivery location.
6. Returns and Refunds
Products may be returned within 7 days of delivery if they do not meet the specified grade or have defects not visible at time of purchase. Customer is responsible for return shipping unless defect is confirmed. Refunds will be processed within 14 business days.
7. Product Warranty
All pallets are sold "as-is" according to their grade classification. We warrant that pallets will meet the specifications of their stated grade at time of delivery. Warranty does not cover damage caused by misuse, overloading, or improper handling.
8. Limitation of Liability
San Antonio Pallets shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to the use of our products or services. Our total liability shall not exceed the purchase price of the products or services in question.
9. Indemnification
Customer agrees to indemnify and hold harmless San Antonio Pallets from any claims, damages, or expenses arising from the customer's use or misuse of products.
10. Governing Law
These Terms of Service shall be governed by the laws of the State of Texas. Any disputes shall be resolved in the courts of Bexar County, Texas.
11. Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Continued use of our services constitutes acceptance of modified terms.
Contact
For questions about these Terms of Service, please contact us:
San Antonio Pallets
4810 Eisenhauer Rd
San Antonio, TX 78218
Email: [email protected]
FAQ
Frequently Asked Questions
Answers to common questions about this page.
What do your terms of service cover?
They outline service usage, payments, liability limits, and customer responsibilities.
Can terms vary by contract?
Yes, specific contracts may include additional terms, SLAs, and pricing schedules.
How are payments handled?
Payment terms follow the agreement or invoice, including any net terms for approved accounts.
What happens if delivery is delayed?
We communicate promptly about delays and work to reschedule at the earliest available window.
Are warranties included?
Standard terms include workmanship standards for repairs; specific warranties are defined in agreements.
How are disputes resolved?
We aim to resolve issues directly; formal dispute processes follow the governing terms in the agreement.
Do you limit liability?
Yes, liability is limited as described in the terms, consistent with industry practice.
Can terms change?
We may update terms; continued use of services after updates signifies acceptance.
How do I get a copy of the terms?
The terms are posted on the site and can also be requested from our team.
What law governs the terms?
The governing law specified in the terms applies, typically aligned with our operating location.